why ava

Why Ava?

Transparency isn’t just a policy, it’s our golden rule

We are a leading specialist in the global transportation and delivery of international currency and precious metals. As a dedicated secure logistics company, we oversee every journey and put the interests of our clients at the centre of all that we do.

While our competitors trade in systems and shipments, we work with people. We are the ‘people focused’ sector reformer. We create an environment that feels like home for our clients, offering a personal service and a fresh perspective, tackling challenges with innovative thinking.

Being an asset-free organisation is a great advantage as it means we aren’t tied down or limited by infrastructure. We can remain agile and always find the best solution for each client by creating bespoke logistics systems and investing in our international partners at a local level. 
 

Customer Experience Platform

Unlike some other logistics companies, we believe our clients deserve openness and consistent communication during every stage of transportation. That’s why we’ve created our Customer Experience Platform, the first of its kind within the industry. 

Direct access

You will be able to contact our team 24 hours a day, 7 days a week.

Tracking

Login to see live updates of your shipment at any time of day.

Secure technology

We provide next-generation, secure technology to give you peace of mind.

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  • “Our relationship with Ava is better than our relationship with all other providers. Ava really values customer service. They are available around the clock, which gives us comfort and opens up a huge number of doors when we know we have a partner we can rely upon.”

    Ava client

  • “Their punctuality is right on, their reputation is excellent, as is their customer service. You get what you pay for.”

    Precious Metals sector

    Client

  • “It's very important for our business to be able to monitor live shipments and enable us to view documents, especially proof of deliveries. Providing analytics and invoicing with the platform for the user is very beneficial.”

    Banknote sector

    Client

Insurance

We understand and appreciate the pressures and risks of transporting pre-refined metals and that’s why we are insured by Lloyd’s of London up to $400 million. 

Powered by UK private equity, we are quick to adapt to our clients’ evolving needs. Businesses can trust us to deliver, whatever geopolitical or territorial factors are at play. 
 

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Ethics

We are proud to be an ethical company, always navigating the world in a logical and legal way. We do not dabble in ‘grey areas’. We do the right thing by our clients, our partners and our code of ethics. Every lane of our business has a specific SOP (Standard Operating Procedure). Ava is setting a new benchmark for integrity and reliability in secure logistics.
 

Risk Management

We have an in-house Risk Director as well as a Risk Management Team. Our attention to detail and comprehensive approach to risk management mean that we can be responsive, credible and flexible. We are elevating industry standards – something we believe is long overdue.

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The Ava difference

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Know Your Customer

Partners, clients and the clients of clients undertake KYC (Know Your Customer) Due Diligence both prior to commencing services and on an ongoing basis.

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Partner collaborations

Engagement with partners, including further enhancement of current SOPs, is ongoing, based on volumes, risk profile and client feedback.

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Physical audits

All partners, all airports on all lanes of business are also subject to a physical audit by our Risk Management Team.

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Secure Operating Procedures

All lanes of business adhere to bespoke SOPs documented by our Risk Management Team.

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Monthly reviews

All countries where we conduct business are reviewed on a monthly basis and assigned risk ratings.

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Risk ratings

Risk ratings, along with other factors, help to determine how and when further audits are conducted.

Our expertise

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We plan, we track, we communicate, we deliver.

We are Ava.

the home of secure global logistics

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Talk to Ava.

Contact us