Introducing Ava's Customer Experience Platform
Maximise Efficiency with the Ava Customer Platform
Transparency isn’t just a policy – it’s our golden rule
We believe that our clients deserve openness and consistent communication throughout every stage of transportation.
Why?
When your high-ticket items are in transit, peace of mind is priceless.
Our experienced and diligent operations team already provides quick and continual updates, but now we’ve taken this one step further by presenting all your transit milestones in real time within our Customer Experience Platform.
The Customer Experience Platform is an indispensable tool that provides ultimate transparency at all stages of transportation, whether that’s booking a new delivery, checking invoice statuses or browsing the whole journey overview from airport terminal to arrival port.
You now have all the important shipment data – historical, current and scheduled – at your fingertips. Alongside shipping details and related documents, our platform offers you access to CO2 data on a per-shipment basis to assist you in delivering against important ESG initiatives. You can even approve bookings from the platform.
In exactly the same way that we care for your shipments, rest assured that we are keeping your information safe online through our next-generation secure technology.
Whatever we are delivering for you, wherever it’s going,
Ava’s Customer Experience Platform gives you live updates at the touch of a button
Dashboard – All The Information You Need in One Place
The Dashboard is the hub of the Customer Experience Platform. It provides you with an overview of all the key information you need to manage your consignments, including:
- Active Shipments and their stage in the transportation journey
- Bookings
- Orders and their status
- Exceptions
- Direct access to the Ava team
From the Dashboard, it’s easy to navigate to Bookings, Orders, ISF (Importer Security Filing), Shipments, Analytics and Accounting pages from the menu bar. Or select one of the overview boxes displayed on the Dashboard. You can even create a New Booking or create an Order from here.
The Inbox overview – separated into ETAs Uploaded, Messages (read/unread) and total number of Documents Uploaded – is super-helpful if you are checking for an update.
We all know that shipments can be interrupted, perhaps due to weather conditions or a customs delay. Whatever the problem, it’s essential that you are the first to know, that’s why Exceptions are clear to view from the Dashboard. This box highlights Holds, Possible Charges, Reminders and Arrival Delays.
We’ll keep you updated at all times.
Making it Work for You
As we built the Customer Experience Platform, we continually asked ourselves, how can we make our clients day-to-day easier?
Intelligent Search
If you haven’t got the Order ID to hand, don’t worry, search by House Bill, Master Bill, Airway Bill, Container Number or Shipment ID instead.
Customisable
Save the view that is most useful to you, or preset different views depending on the task.
You can save presets such as visible columns, column order, column filters and applied column sorting. There is no need to create a new table from scratch every time you log in.
Everything All in One Place
The Customer Experience Platform is a one-stop platform for every element of your international delivery.
We store all necessary documentation including:
- Customs Declarations
- Shipping Manifests
- Export / Import Certifications
- Packing Lists
- Certificate of Origin
- Airway Bill
- Insurance Documentation
- Inspection Certificates
The Accounting page makes it easy for you to keep on top of payments and invoicing. Everything you need is right there, along with all the information about a project you might wish to check against the invoice.
Messenger
We know you are busy … so when you’ve only got 5 minutes, you don’t want to trawl through hundreds of messages to find what you need. Instead, view separate Conversation threads for each order, keeping everything organised and easy to locate. You can also see Order Details, Cargo Details and other key information on the same screen.
CO2 Emissions Tracking
You can view historic, current and future shipments, and all this data is used to generate your Shipment Insights page. Your data can be broken down in whatever way you want, and then presented in the clearest format, using colour-coding and easy-to-interpret graphs and bar charts.
Contacting Us
One final significant element of the Customer Platform is the direct access to the Ava team, 24 hours a day, 7 days a week.
Worried about a shipment?
Encountered a problem?
Just eager for an update?
Through the Customer Platform you can communicate directly with our international team and they can provide you with the information you need to be assured that your shipment is safe and secure.
Ava’s Customer Experience Platform = Peace of Mind for You
When it comes to shipping high-ticket items, having a trusted logistics partner is only half the equation. You need the ability to manage and monitor your shipments with ease and confidence.
Our Customer Experience Platform is designed to give you that control, offering a seamless, secure and efficient way to track and manage every aspect of your shipment.
From real-time updates to enhanced security features and data insights, our platform clearly shows you that your most valuable shipments are in safe hands — and ensures that you are always in control.
“Ava’s Customer Platform is an impressive tool which has made our day-to-day operations much easier. This software is definitely the most sophisticated we have seen in the market and is unique in its functionality.”
Ava customer
Are you ready to receive live updates, tracking and direct access to our team for your shipment? Sign up to our Customer Experience Platform today.
